Policies

Privacy Policy

We collect only what we need to take and deliver your order: your name, phone number, delivery address and (optionally) email. Your password is stored securely as a one-way hash — we never see it.

Your details and order history are used to process orders, run your loyalty account, and improve our service. We do not sell your data to third parties.

Your information is shared with our kitchen and delivery team through our order management system (CRM) solely to fulfil your order.

Terms of Service

By placing an order you confirm the details provided are accurate and the contact number is reachable. We may call to confirm delivery.

Prices are shown in Pakistani Rupees (PKR) and are confirmed on the order summary before you place your order. We reserve the right to decline or cancel an order (for example, if an item is unavailable), in which case you will not be charged.

Accounts are personal. Please keep your login details secure.

Delivery & Pickup

We offer delivery and pickup. Delivery is available within our service area in Karachi; a delivery fee applies and is shown at checkout.

Estimated delivery time is around 30–45 minutes depending on distance and demand. Pickup orders are prepared for collection from our branch.

Payment is currently Cash on Delivery / on Pickup. Card and online payment are coming soon.

Refunds & Issues

If something is wrong with your order, contact us as soon as possible on the day of the order with your order reference. We'll make it right — a remake or an appropriate resolution.

As food is prepared fresh to order, we cannot accept returns, but genuine quality issues are always addressed.

Loyalty & Rewards Terms

Loyalty points are earned on completed orders at the rate shown on your account and have no cash value. Points can be redeemed for a discount on future orders, subject to the minimums and caps shown at checkout.

Spin & Win rewards are promotional and may be limited to one per customer. Free-item and voucher rewards are claimed in person and cannot be exchanged for cash. We reserve the right to vary or withdraw promotions.